Our Details

Monday to Friday | 08:00 – 17:00
Out of hours support | support@quantumbroadband.co.uk

Quantum Communications Ltd
Regent House,
Brookenby Park, Brookenby
Market Rasen

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Frequently Asked Questions

Do you reward customers for referring a friend?

Yes we do, with a credit voucher to both accounts worth £50 each!

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What is our "Easy Switch" promise?

In order to make the switch easy, you wont pay for your Quantum Fibre Broadband until your existing contract expires.

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What is Fibre to the Premises (FTTP)?

FTTP is the latest standard for broadband services and stands for ‘Fibre To The Premises’. FTTP means that you have a full fibre route all the way to the internet exchange as opposed to only part fibre (Fibre to the Cabinet) that currently services around 95% of the UK.

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What is the Project Gigabit Scheme?

Get the fastest and most reliable speeds for your home or business with a free connection from the Project Gigabit Voucher Scheme from the Department of Digital, Culture, Media & Sport (DCMS).

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What does contention ratio mean and why is it best to be low?

A contention ratio is the split of others sharing the internet with you. This is why service drops at peak times of the day and being low means that your service will be impacted less during these periods. Quantum keep our ratios around half the market average to keep you moving.

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How do we provide our Telephone Service?

Voice over Internet Protocol – VoIP – is a the delivery of voice communications and video calling over Internet Protocol networks. In simple terms, our telephone service is delivered over the internet. This means no more line rental and you can even keep your old number!

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