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Please follow these steps to diagnose and fix your internet connection issue:

Here are some steps to guide you through some WiFi troubleshooting.

If your VOIP service is not working, but your internet is, follow these steps.

FTTP is the latest standard for broadband services and stands for ‘Fibre To The Premises’. FTTP means that you have a full fibre route all the way to the internet exchange as opposed to only part fibre (Fibre to the Cabinet) that currently services around 95% of the UK.

A contention ratio is the split of others sharing the internet with you. This is why service drops at peak times of the day and being low means that your service will be impacted less during these periods. Quantum keep our ratios around half the market average to keep you moving.

Voice over Internet Protocol – VoIP – is a the delivery of voice communications and video calling over Internet Protocol networks. In simple terms, our telephone service is delivered over the internet. This means no more line rental and you can even keep your old number!