What is VoIP?

Voiceover Internet Protocol – VoIP – is a the delivery of voice communications and video calling over Internet Protocol networks

Basically, VoIP is a phone service delivered over the internet.

Why use VoIP

The biggest two reasons for choosing VoIP are increased calling functionality and cheaper running costs.


·       Personal phone directory

·       Call forwarding always

·       Call logs w/click to dial

·       Inbound fax to email

·       Visual voicemail

·       Shared call appearance

·       Do not disturb

·       Sequential ring

·       Multiple line appearance

·       Alternate numbers w/ distinctive ring

·       Call waiting for up to multiple calls

·       N-way calling

·       Analog hotline

·       Call waiting ID

·       System analytics

·       Anonymous call rejection

·       Dialer for Chrome

·       Non geographic number CLI

·       Barge-in exempt

·       Directed call pickup

·       Office anywhere

·       Business continuity (CFNR)

·       Directed call pickup with barge in

·       Outbound caller ID blocking

·       Busy lamp monitoring

·       Enterprise phone directory

·       Pre-alert announcement

·       Call forwarding busy Executive / executive assistant

·       Priority alert

·       Call forwarding no answer

·       Extension dialing, variable length

·       Remote office

·       Call forwarding selective

·       Feature access codes

·       Selective call acceptance

·       Call history

·       Inbound caller ID (name)

·       Selective call rejection

·       Call hold & resume

·       Inbound caller ID (name & number)

·       Call notify

·       Main number outbound caller ID

·       Speed dial 100

·       Call queue agent

·       Mobile app

·       Three-way call

·       Call recording with AI

·       Mobility (mobile, iPad, desktop)

·       Unified messaging

·       Call redial

·       Privacy

·       User web portal

·       Call return

·       Push-to-talk

·       Video (point to point)

·       Call transfer (attended & blind)

Lower running costs:

VoIP costs less than the equivalent traditional telephone service, as ageneral rule. Where existing network connections are utilised to make VoIP calls there is no additional ‘call charges’ nor landline rental costs to coverand as such VoIP calls can be free!

Downsidesof VoIP telephony services:

The downside to VoIP technology is that call quality will be dependanton the reliability and speed of the broadband internet connection. A fast-fibreconnection will, however, be able to handle VoIP upload and download usage.

VoIP handsets, headsets and PoE VoIP switches

VoIP handsets range from basic wireless single unit phones to high-end enterprise handsets with colour screens and the ability to manage high call volumes, perfect for busy working environments, and can also be integrated with video door entry and CCTV systems.
Hands-free headsets are also viable with VoIP telephony systems, with our single or dual eared wired headsets available –include Bluetooth options.
Designed with VoIP handsets in mind, PoE VoIP switches are high rated power supplies provide constant power over long distances. PoE switches are powerful and flexible for users, and also suitable for growing businesses.

App DialVoIP application

There are many popular apps that allow voice and video calls to be madevia an internet connection, with many unique handy features. The AirDial app isuseful for business use as it allows an office extension to be used via mobilephone. With more and more businesses working remotely being able to bring the office with you and work from anywhere with a mobile internet connection is avery attractive option. The App has a user friendly interface so you can easily make/receive phone calls, place calls on hold and transfercalls to another extension number (which of course is free if it’s on ournetwork) or an outside telephone number. Simply log in with your mobilecredentials and use your office extension.